Refund policy

Exchange and Return Policy of THEPARKS Webstore

All Sales are Final:

• THEPARKS operates as a consignment store. Items offered are from independent consignors.
• Once an item is sold, the consignor receives payment immediately. This process prevents us from accepting order cancellations, exchanges, or returns.
• Refunds are processed only in cases of fulfillment errors or missing items.

Pre-Purchase Inquiries:

• For questions about sizing or condition of products, please email us at online@the-parks.com.au before making a purchase.

Authenticity Guarantee:

• THEPARKS provides a '100% authentic or your money back' guarantee on all products sold.

Issue Reporting Window:

• Concerns or issues with your item(s) must be reported within 7 days of delivery.
• Requests made after this period will not be considered.

Order Cancellation Due to Error or Availability:

• If an item is sold out, incorrectly priced, or described incorrectly due to typographical errors or similar oversights, we reserve the right to cancel the order.
• Affected customers will be notified via email and offered:
  • The corrected product at the right price or with accurate information.
  • A suitable replacement.
  • A full refund or store gift card, as applicable.

Right to Cancel Orders:

• THEPARKS reserves the right to cancel any order at any time, at our sole discretion.

Changes to Your Order:

• No changes or cancellations are possible once your order is placed.
• If you made an error in your delivery address, contact us immediately at online@the-parks.com.au
• THEPARKS is not responsible for incorrect details entered, but we will assist as much as possible to resolve the issue if the order has already been shipped.

Note: The return and exchange policies for in-store purchases differ from the webstore. Please inquire in-store for more details.

This policy is subject to change, and customers are advised to review it periodically.